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Terms Of Service

SGD 3D Limited shall charge for work at prices stated on our hourly rate, correct at the time of the order (as stated on the quotation) unless agreed otherwise in writing before the work starts. All prices quoted are assumed to be exclusive of delivery charges and VAT. 

SGD 3D Limited will quote prices and estimate delivery times for any job
upon request.

Quotes & delivery estimates are subject to customers requirements which must be outlined before placing an order.

Customers are urged to check specifications and conditions in any quote. All additional work, requested outside of the original brief and provided quote shall be chargeable at our standard daily rate. Unless otherwise agreed in writing.

Quotes are checked for accuracy. However SGD 3D Limited reserves the right to decline work if an error occurred in the quote.

A copy of the acceptance of quotation (if provided) must be returned signed and dated before the commencement of any work can begin. This will be accepted as indication that these terms & conditions have been read and agreed to.

Parts are generally quoted lead times of 1 to 3 full working days per item, where in some instances this may take longer due to higher resolutions and bigger build volumes.

SGD 3D Limited will do it’s best endeavours to achieve the lead times stated upon confirmation of delivery and is not liable for any costs, damages or loss of profits due to production delays.

Any deadlines for projects must be stated in the notes section when placing an order. SGD 3D Limited will do its best endeavours to achieve this date provided and will confirm an expected shipping date upon request. 

If we are unable to process your goods within a 30-day period then we will inform the customer.

SGD 3D Limited is not responsible for any goods damaged in transit or through product use.

All liability lies with the end user and they should seek the appropriate insurance with the courier directly using the details provided by email from SGD 3D Limited.

SGD 3D Limited will do its best endeavours to ensure a consistent surface quality / colour for all parts. Due to the nature of additive manufacturing, layer lines will be visible in all prints no matter what quality selected.  

Post-processing of prints is not included in the scope of our standard services and is available at an extra rate.

Surface quality cannot be guaranteed for parts with wall thicknesses of 2mm or less. Any parts fitting this category are excluded from reprinting.  

Depending on the stage of processing of your order, buyers maybe eligible to cancel their order by submitting a formal request to: [email protected] 

Goods that have already been programmed or manufactured are not applicable and the final decision solely lies with SGD.

Customers are entitled to submit a formal request to return goods, this must be completed within 48 hours of confirmed delivery. If approved, goods must be sent via a tracked service to our registered address at the expense of the customer. 

All returns will be assessed and processed within 14 working days.

Customers are not normally entitled to refunds on made-to-order goods, however maybe eligible in some instances. 

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